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If you're experiencing a problem with one of our products, please fill out and submit the following service request form. You may also want to check out some known problems.          

For suggestions, or requests for improvements, please use our suggestion form.

 

Service Request Form
When you submit your service request report, it will be logged in our database and forwarded directly to my pager.  Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.     

Please be as specific as possible when describing the problem. 

  1. What type of Service request is this

     
  2. What Operating System or Product is this request for?

     
  3. Please enter a brief one-line description of the request: (140  Chrs. Max)

    (example: "Editor doesn't respond to up-arrow under image")

  4. If there is a particular problem you are reporting, please describe it clearly:

     
  5. Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:   

       

 

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Known Problems
The following is a list of known issues;

 

bulletWIndows XP online update not working.  You must have HTTP: 1.1 through a proxy server checked in the advanced settings of Internet Explorer.
bulletWIndows 98 wont shut down properly.  Download Windows  98 updates.
bulletRoxio CD Creator doesn't work correctly with Windows XP.  You must install Roxio 5.0, plus the two updates from Roxio's web site and be careful to install Roxio 5 and then the two updates without restarting your computer as you are requested to each time.
bulletATI Radeon All in Wonder 8500 DV wont boot with Windows XP and Adaptec UW 160 SCSI controller.   Update the bios on your Adaptec controller.
bulletDownloading the Windows Update driver for ATI Radeon All in Wonder 8500 DV can render the TV tuner inoperable.

 

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